People always make mistakes. In fact, it is not terrible to make mistakes. What is terrible is that you know your mistakes and do not correct them, and at the same time do not admit them. Therefore, in terms of etiquette, mastering the knowledge of apology and using apology skills correctly will make life full of sunshine.
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- Understand where you are wrong and think about where you are wrong and hurt others. It will be better to clearly recognize the error and make a targeted apology.
- Dare to take responsibility An effective apology is not a trick to justify yourself, nor is it to deceive others’ forgiveness. You must have a sense of responsibility, have the courage to blame yourself, and have the courage to admit your fault before you can sincerely apologize.
- Use clear and correct words, not inflammatory words. Usually, what the injured person wants is that you admit the mistake and show that such harm will not happen again in the future. Therefore, when using words to apologize, Note: Too many emotional words will not help. The point of apology is to send a clear, direct, sincere message of apology.
- Thinking about the angle of apology Apology can be done in a role-to-role or individual-to-individual way, whichever is easier. For example, two supervisors in the company have a conflict in language. If you are angry, you can stand in the position of the role and express to the other party: “We all work in a good company, and I should know more about the differences between us. I am sorry for the rude speech earlier.” In this way, even if The other party’s anger is still unabated, but the atmosphere of confrontation has eased.
- Apologize directly and directly. If you did something wrong or said something wrong, you can apologize directly to the other party. You can apologize to the other party with words such as “I’m sorry” and “I was wrong.” This kind of sincere and frank apology Attitude is easy to be understood by the other party.
- If you feel that the words of apology are difficult to say, you can use other ways to replace them. A bouquet of flowers can make the old grudges go away; a small gift can be placed on the other party’s table or under the pillow to show remorse and love. Unswerving; everyone does not talk, but touch can also convey feelings, this is the so-called “silence is better than sound at this time”.
