Communication etiquette is a bridge for people to communicate their thoughts. Without modern transportation, there will be no modernization of communication; without communication, there will be no modernization. It can be seen that society needs etiquette, and human beings need communication. Communication is the primary function of etiquette and the primary purpose of etiquette.
Communication etiquette has the following characteristics:
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- Normativeness of communicative etiquette behavior: Normativeness is the essential feature of communicative etiquette. It tells people what to do and what not to do; what is right and what is wrong. In this regard, communication etiquette has clear rules. The normativeness of communication etiquette is mainly manifested in the following aspects: (1) Normativeness of language: people should use polite language no matter what they talk about. For example, people greet each other when they meet, say “goodbye” when they say goodbye, and both sides use more formal polite language in conversation. (2) Normative behavior: In public relations etiquette activities, there are certain norms for how people should behave. For example, people greet each other with handshake and other behaviors when they meet, and handshake and wave goodbye when they say goodbye. The relationship is special and even greets and says goodbye with hugs and kisses.
- The universality of the scope of communication etiquette: Since communication etiquette is a norm and rule that people must abide by in communication, its formation and development have a certain historical background. From ancient times to the present, etiquette runs through all communication activities of people from beginning to end, and is generally accepted and confirmed by people.
- Diversity of forms of communication etiquette: There are many kinds of communication etiquette and various forms of expression. As far as the etiquettes commonly used in their daily communication activities are bowing, shaking hands, kissing, hugging and other forms, the etiquette in formal communication is even more varied, and the etiquette requirements are more stringent.
