Although you work diligently and treat people with kindness, you offend people unknowingly. Why is this happening? Psychologists tell you that sometimes your unintentional superiority can be “stabbed in the back”.
3 Communication Skills for Maintaining Interpersonal Harmony:
- Great Wisdom
The pursuit of excellence is inevitable for everyone to meet their own needs for achievement, but be careful not to let your perfect light sting the eyes of others. Especially in the face of some people who are stubborn, conservative or hostile to you, don’t always try to prove yourself to convince the other party at the beginning, be more restrained and conform to the rules, and “moisten things silently” and approach more people. Then, when the time is right, a blockbuster will not bury himself. A management psychologist specifically pointed out that even when talking to subordinates, don’t say “I” every single word.
- Packaging bad news
Henry Ford, the American car tycoon, usually arranges his assistants to reply to people who ask for him. Sometimes, when he refuses people, he will entertain them with extra respect, such as asking him to have snacks or lunch. Of course, speaking from a different angle is also necessary. For example, if a shopping guide wants to tell a customer that one of her feet is big and the other is small, it is more likely to say, “Ma’am, your foot is smaller than that foot” rather than telling him “this foot is bigger than that foot”. Let customers pay.
- Don’t “grab credit”
Psychology has found that when people see signs of individualism in their leaders, they become indifferent and even hostile. Conversely, leaders who hide behind the scenes and are less visible are more generally respected. The founder and publisher of The New York World, Pulitzer, once told his editors that if he issued an order during an emergency that violated the paper’s policy, the editors could ignore it. Learning to be humble is definitely a matter of “taking a step back and opening up the sky” in interpersonal communication.
