In Marion County, residents now have the option to request mental health assistance when dialing 911, marking a significant step towards addressing the increasing volume of mental health-related calls and enhancing the city’s approach to mental health treatment.
This initiative enables dispatchers to inquire about mental health crises during emergency calls and determine the appropriate response, whether it involves dispatching medics, IMPD’s Mobile Crisis Assistance Team, or the city’s clinician-led response team.
The Metropolitan Emergency Services Agency (MESA) spearheads this effort to improve communication between first responders and the community. Dispatchers are now trained to ask, “911, is this a police, fire, mental health, or EMS emergency?”—providing callers with the choice to opt for mental health assistance instead of police intervention.
Emerald Eddie, a dispatcher, highlights the significance of offering callers a sense of safety and empowerment by providing them with options tailored to their needs. By selecting the mental health option, individuals can access specialized support, fostering a more conducive environment for successful outcomes.
Tom Sellas, Chief of MESA, emphasizes the role of filtering mental health-related calls to alleviate stress on responders and ensure that resources are directed appropriately. This approach aligns with the city’s clinician-led response team, aimed at providing personalized care to those in need.
Clinician Eric Arnold underscores the importance of connecting with individuals on a personal level, emphasizing the role of mental health professionals in addressing underlying issues contributing to crises. As calls for mental health assistance rise, Arnold hopes that increased awareness of the option will encourage more individuals to seek help without stigma or shame.
Marion County dispatchers also encourage residents to utilize the non-emergency number (317-327-3811) whenever possible. Additionally, immediate assistance for mental health crises or thoughts of suicide is available by dialing or texting 988.
With the demand for telecommunicators on the rise, MESA is actively hiring individuals interested in joining the 911 center. More information on employment opportunities can be found at Indy.gov/jobs.
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