In response to the mounting stress faced by today’s students, the Allentown School District in the Lehigh Valley sought to address the issue by providing accessible resources requested by its student body. Nearly 5,000 high school students now have immediate access to mental health support in various languages through the ‘Counslr’ app, making a substantial impact since its unanticipated launch in late December.
Fueled by federal COVID relief funding, the app facilitates 24/7 support from licensed counselors through a platform familiar to students, their smartphones.
Superintendent Dr. Carol D. Birks emphasized the success of the initiative, noting, “We’ve had more than 360 messages because you’re literally texting with a therapist.”
Executive Director of Instructional Leadership Tiffany Polek explained that the students advocated for this resource amid an increased focus on mental health following the challenges of the pandemic. She described it as an “ideal opportunity for our students to get exactly what they were saying they needed, which is that on-demand support.”
District leaders, recognizing the urgent need for intervention, are addressing the significant number of students who expressed a desire to speak with someone. Josh Liss, the CEO and co-founder of the Counslr app, shares this commitment to reducing the stigma around seeking help.
App data reveals that none of the district students using Counslr had previously visited their school’s counseling center. Liss highlighted common issues discussed through the app, such as anxiety, relationship concerns, and sleep issues.
To ensure safety and privacy, the partnership has implemented several precautions, including obtaining parental permission before student log-ins. Liss emphasized the app’s capability to promptly initiate wellness checks in cases where individuals are at risk of harm.
The QR code scan feature has proven effective in helping students realize that support is readily available, fostering a sense of proximity to assistance.
Looking ahead, the district is actively working to extend mental health resources to younger students by considering a similar app for middle and elementary school students, demonstrating an ongoing commitment to student well-being.
